Refund & Return

What We Will Do Together: 

Step 1 – 

Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s). 

Please raise a request here with order and contact details - 
(add particular website refer if there) 

You can also raise a request with us using the Chat option 

In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery. 

Step 2 – Give us 2 working days to review your return request. 

Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you. 

Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your PayTM Wallet OR Wallet. 

Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability. 

Under what conditions can I return/ replace my product? 

  • Wrong product delivered 
  • Expired product delivered 
  • Damaged product delivered – Physical damage/ tampered product or packaging 
  • Incomplete order – missing products 
  • Under what conditions return/ replacement requests will not be accepted? 
  • Opened/ used/ altered products. 
  • Original packaging (mono cartons, labels, etc.) missing. 

*The return/ replacement request is generated after 7 days from the date of delivery. 

 

 

*The damaged/ missing product is reported after 2 days from the date of delivery.

How are returns processed? 

Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated. 

Can I cancel my order? 

You can cancel order from CANCEL button from order details page under My account section. You just need to give reason for cancellation, and leave rest on us. 

OR 

Please call us on (ADD BUSINESS NUMBER) (Mon - Fri - 9 am to 6 pm), and we will help you in cancelling the order. 

Note - Orders can be only cancelled till the status is “Ready to Ship”. 

How will I receive the refund for my cancelled or returned product? 

In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund. 

How long does it take to receive a refund for a cancelled order or returned product? 

We will process your refund within 7 business days incase of cancellation of an order.In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up. 

Can I return part of my order? 

Yes. You can return any products that are eligible for returns within 7 days of delivery. 

To make a return request, please direct your request to our customer service department by emailing support@lovemomma.in. Once we receive the returned item, we’ll credit your account for the full purchase price minus any local taxes, fees or shipping charges. 

At KHINAYSHA INTENRATIONAL, we reserve the right to inspect and decide whether to accept requests for product returns and exchanges. Our Refund and Return Policy excludes damages that result from misuse, neglect, or incorrect application of our products. It's important to note that once a product is sold and delivered, we cannot accept any exchange or return for any used or opened items. Additionally, we cannot be held responsible for any damage that occurs post-delivery